Are you passionate about delivering exceptional customer service? We are seeking an experienced Membership Coordinator to join our team, to be based in our Adelaide CBD Support Office.

About the role

• Deliver excellent customer service to our members and customers
• Assist our store teams with any member enquiries
• Assist members over the phone and via email
• Report on member and customer enquiries and trends
• Assist, develop and update membership policies and procedures
• Build and maintain positive, professional relationships with both internal and external stakeholders
• Full-time or part-time (job share) opportunity available

About you

The successful candidate will be passionate about customer experience and our member value proposition. You’ll embrace our company values of care, communicate, collaborate, and celebrate, using them to guide the way you provide exceptional service to our members, customers, and stakeholders.

We’re looking for someone with strong communication and people skills, who is thoughtful, organised, and always focused on making every customer interaction a positive experience.

Your skills, experience and attributes

• 2+ years of experience in a similar customer experience role   

• Great at communicating with different people using different channels (phone, email, face-to-face)
• Proven problem-solving and analytical skills  

• Customer focused outlook with strong communication and interpersonal skills  

• Ability to effectively handle confidential/sensitive information, issues, or situations.  

•  Ability to create and manage relationships

•  Experience in a membership organisation (advantageous)

The benefits

• Flexible working environment, with full-time or part-time hours available
• Central CBD office location
• Employee savings on products and services, save on all your essential health products and favourite beauty brands
• FREE flu vaccinations and health checks
• Be part of the iconic National Pharmacies Christmas Pageant
• Rewards and recognition program + annual celebration
• Access to our Employee Assistance Program
• Discounted events and activities through our Social Club

About us

Proudly member-owned since 1911, National Pharmacies advocates for making quality healthcare more accessible and more affordable to more people.  Our members benefit directly with access to expert health, optical and beauty services and savings across our full range of products.  We are continually evolving to meet the changing needs of our members and supporting our communities through local health programs and sponsorships.   

 If you want to make a difference in a purpose-driven organisation committed to its members and customers, then we want to hear from you!